Reform Coordination and Service Improvement

The Department is responsible for overseeing the implementation of Civil Service Reforms; monitoring impact; identifying challenges and reporting to the appropriate Government Agencies. The Department is headed by a Director.

It has a complement of 15 staff and made up of two Divisions, namely SERVICOM and Reform Coordination.


The functions of the Department are stated hereunder:

(i) Provides advice, leadership and guidance on all matters of reform and innovative practices in the MDAs, including special assignments;

(ii) Coordinates, monitors and evaluates the implementation of reform activities and programmes to ensure that reform objectives are being realized in the MNDA;

(iii) Conducts and supports research and analysis on public service reforms implementation efforts, and in particular, those with policy implication;

(iv) Disseminates information on all aspects of public service reform activities in the MNDA;

(v) Collects and supports research and analysis on public service reforms implementation efforts, and in particular, those with policy implication;

(vi) Liaises with reform coordination Directorates in other MDAs on cross-cutting reform issues;

(vii) Maintains a regular flow of information on reform issues between the MDAs and BPSR;

(viii) Monitors social, economic and political trends that might affect the MDA’s implementation or support for reforms and making recommendations to enhance service delivery;

(ix) Conducts surveys, internal and external, to identify impediments to high performance and develop interventions to overcome challenges;

(x) Spearheads the MNDA Service Delivery Initiatives through SERVICOM Compliance; and

(xi) Applying and creating new improvements in the business and re-engineering methodologies and principles to conduct process modernization in the MNDA.


The Department has been able to carry out the following activities in 2014:

(i) Conducted a sensitization workshop for the staff of the Department on their expected schedule of duties, and the creation of work template;

(ii) Designed work Schedules for the staff from GL10-GL17, covering Administrative and Executive Officers at the Headquarters and State Offices, while awaiting a formal schedule of duties from OHCSF for the two Divisions and all levels of staff in the Department;

(iii) Set up Reform/SERVICOM Offices at the State Offices, with Schedules to cover their functions as Liaison officers and implementing officers for the schedules of the Department;

(iv) Created an organogram to guide the deployment of staff to the Department.

(v) Created a template in anticipation of provision of functions and designed programmes from BPSR for implementation; and

(vi) Participated in the Lunch Seminar Series organized by BPSR.


Publication of Service Charter for the Ministry.

Our Address

11th Floor Federal Secretariat, 
Central Business District
FCT Abuja, Nigeria. 
Proc. Contact: +234 7058477506 
F&A Contact:   +234 7056234357 
IDD Contact:   +234 7058486636 
EMD Contact:  +234 7058480245
HUD Contact:  +234 7058482154 
CDE Contact:   +234 7058479498 
EED Contact:   +234 7058481905
E-mail: dprs@nigerdelta.gov.ng 
E-mail: hrm@nigerdelta.gov.ng


Hokage Tsunade 🇳🇬🇯🇵🇬🇭

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